Kit Haus Policy Center
Here you'll find information about shipping, returns, order tracking, and our store policies.
SHIPPING POLICIES
Order Processing
All orders are processed within 1–3 business days after payment has been received.
Orders placed on weekends or holidays will begin processing on the next business day.
Once your order has shipped, you'll receive an email containing your tracking information.
Shipping Times
Estimated delivery times:
United States
- Standard Shipping: 7–12 business days
Canada
- 8–15 business days
Europe
- 7–15 business days
Australia & New Zealand
- 8–16 business days
Rest of World
- 10–20 business days
Shipping estimates do not include processing time.
Tracking Your Order
After your order ships, you'll receive a confirmation email containing your tracking number.
Tracking information typically becomes active within 24–72 hours.
If your tracking hasn't updated after several days, don't worry—this is normal while your package moves through carrier facilities.
Need help?
Email us with your order number and we'll gladly assist.
Customs & Import Fees
International orders may be subject to customs duties, VAT, or import taxes depending on your country's regulations.
These charges are the responsibility of the customer.
Incorrect Shipping Address
Please double-check your shipping address before placing your order.
KitHaus is not responsible for orders delivered to an incorrect address entered during checkout.
Lost or Delayed Packages
If your package appears delayed, please allow a few extra business days for your carrier to complete delivery.
If your tracking has not updated for more than 10 business days, contact us and we'll gladly investigate.
Returns & Refund Policy
Return/Refunds
Kit Haus does not offer refunds once an order has been placed and entered processing, fulfillment, or production.
Because many items are sourced, prepared, or customized specifically for each customer, all sales are considered final.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with:
Your order number
Photos of the item
Photos of the packaging
We'll make it right as quickly as possible.
FAQ
When will my order ship?
Orders typically ship within 1–3 business days.
How long does delivery take?
Most U.S. orders arrive within 7–12 business days.
Can I change my shipping address?
If your order hasn't shipped yet, contact us immediately.
Once shipped, we cannot guarantee address changes.
My tracking hasn't updated.
Tracking may take up to 72 hours to activate after shipment.
Can I cancel my order?
Orders may be canceled before shipment.
Once shipped, cancellations are no longer possible.
Do you ship internationally?
Yes.
KitHaus proudly ships worldwide.
My jersey doesn't fit.
We do not offer exchanges for incorrect sizing, so we strongly recommend reviewing our Size Guide before placing your order.
Player Version Jerseys: We recommend sizing one size up from your usual size, as player version jerseys have a slim, athletic fit designed to be worn close to the body.
If you're unsure which size to choose before ordering, feel free to contact our support team—we're happy to help you find the best fit.